Business Details
17 Years
experience
Emergency
services
Your Trusted IT Partner in Germantown, WI
Founded in 2009, One Click has grown to serve over 7,500 clients through comprehensive IT, VoIP, web design, and SEO solutions. Recognized as a Certified Google Partner, 3CX Platinum Partner, and Intel Technology Gold recipient, we prioritize a white-glove approach to client service. Our team of 14+ professionals delivers nationwide support with a focus on Milwaukee-area businesses, combining technical expertise with personalized account management. We maintain a 98% client retention rate through 24/7 support, 12-minute average ticket response times, and dedicated in-house technicians. Our certifications and partnerships reflect our commitment to industry-leading standards.Headquartered in Germantown, Wisconsin, we operate as a locally-owned business with national capabilities. Our service model eliminates vendor fragmentation by providing integrated technology solutions under one roof. With physical presence in Wisconsin and remote deployment capabilities across the Midwest, we combine regional expertise with scalable infrastructure. Our growth to top 20 ranking among Milwaukee service businesses reflects our dedication to quality, transparency, and continuous improvement. We invest in employee development to maintain technical proficiency across evolving IT landscapes.
Services
IT Services
VoIP Phone Systems
Website Design
SEO Services
Graphic Design
Web Maintenance
Backup & Recovery
Dial Tone Services
E-commerce Solutions
Network Security
Details
- Year established: 2009
Highlights and features
- We guarantee 12-minute average ticket response times for IT emergencies
- Our dedicated account reps maintain 24/7 availability across all departments
- Certified technicians hold 3CX Platinum Partner and Google Analytics credentials
- We provide nationwide service with Wisconsin-based local expertise
- Our team includes award-winning website developers and SEO specialists
Associations and certifications
- Google Partner
- 3CX Platinum Partner
- Intel Technology Gold
What people say
Award-winning service
Quick turnaround
Expert team
Reliable support
Technical proficiency
Services
IT Services
Our comprehensive IT services include network security, cloud desktop access, and proactive maintenance for businesses of all sizes. We specialize in reducing downtime through predictive monitoring and rapid response protocols. Our Wisconsin-based technicians provide both on-site and remote solutions for hardware, software, and infrastructure needs.
VoIP Phone Systems
We design and implement enterprise-grade VoIP solutions with nationwide deployment capabilities. Our 3CX Platinum-certified engineers deliver scalable phone systems featuring mobile integration and multi-office connectivity. Services include equipment supply, installation, and ongoing support with no-contract pricing options for flexible budgeting.
Website Design
Our award-winning designers create custom websites starting at $99/month with included hosting and maintenance. We offer tiered packages from basic business sites to complex e-commerce platforms. All plans include security features, uptime monitoring, and monthly content updates to ensure digital relevance.
SEO Services
Our Google Analytics-certified team improves organic search visibility through technical optimization and content strategy. We focus on local Milwaukee market dominance while expanding digital reach through proven keyword research and analytics. Services include on-page optimization, competitor analysis, and performance reporting.
Backup & Recovery
We implement enterprise-grade backup solutions with automated redundancy and rapid restoration capabilities. Our systems protect against ransomware and hardware failures through multi-layered security protocols. Recovery services guarantee minimal business disruption with tested disaster response procedures.
People
Chad Waldron
Chief Executive Officer
Founder of One Click with 15+ years in IT services. Visionary leader focused on transforming client technology experiences through innovative solutions and exceptional customer service standards.
Rob Baum
Executive Vice President
IT and VoIP expert with technical leadership experience. Oversees technology strategy and service delivery operations for telecommunications and infrastructure solutions across multiple business sectors.
Richard Mudge
Senior Website Developer
Award-winning web development specialist with expertise in creating high-performance digital platforms. Leads design team in delivering visually compelling, functionally robust website solutions for diverse business needs.
Steve Pratt
Marketing & SEO Lead
Google Analytics-certified SEO specialist with 20+ years of digital marketing experience. Develops data-driven strategies to improve online visibility and lead generation for business clients.
Bridget Waldron
Executive Vice President
Digital marketing strategist responsible for web development and SEO department operations. Focuses on creating integrated online solutions that align with evolving business and technology trends.
Questions
What service areas do you cover?
We serve businesses nationwide with primary focus on Wisconsin locations including Milwaukee, Madison, and Waukesha. We also offer remote deployments in Illinois, Indiana, Michigan, and Minnesota.
Are you a certified IT service provider?
Yes, we are a 3CX Platinum Partner, Certified Google Partner, and Intel Technology Gold recipient with fully certified technicians across all service disciplines.
Do you offer emergency IT support?
Our 24/7 technical support guarantees average response times under 12 minutes for critical IT emergencies with immediate access to on-call specialists.
What website design options exist?
We offer tiered website packages starting at $99/month with custom development options. All plans include hosting, security features, and monthly content updates with no long-term contracts.
How do you handle service requests?
Clients submit tickets through our online portal or phone system. We assign dedicated technicians with average first-response times of 12 minutes for urgent matters and 2-hour windows for scheduled services.
Can you integrate with existing systems?
Our solutions work with most existing infrastructure. We specialize in system migrations, compatibility testing, and creating unified technology environments across diverse platforms and legacy systems.
